Returns & Exchanges

At Black Sheep Coffee, we want you to love every brew; however, due to the perishable nature of our products, we can only accept returns on non-food items or incorrect orders within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the item you wish to return or exchange.

• 2.
  Verification

  Our team will review your request to ensure the items are unopened, in original packaging, and meet our safety standards.

• 3.
  Package Your Item

  Securely pack the authorized items and use the prepaid shipping label provided by our support team to send them back to our roastery.

• 4.
  Refund Processing

  Once received and inspected, we will issue a refund to your original payment method or dispatch a replacement within 5-7 business days.